Store Policies

Refund & Returns

Effective October 1, 2026

Short version: if something isn't right, tell us and a real person will make it right.

Cancelling an order

You can cancel any order, including a pre-order, any time before it ships for a full refund. Just email us with the name and email address on the order.

Returning a paperback or signed first edition

You can return a paperback or signed first edition within 30 days of delivery for a refund, as long as it's in the condition you received it. Email us first and we'll tell you where to send it. Return shipping is paid by you unless the return is because of our mistake.

Inscribed (personalized) copies

Copies inscribed to a specific person are made just for you, so they can't be returned unless they arrive damaged or with an error on our part.

Ebooks

Because an ebook can't be sent back, ebook sales are generally final. But if your file won't open, arrives incomplete, or you were charged by mistake, email us within 14 days and we'll fix it or refund you.

School, team, and bulk orders

Returns and cancellations for invoiced orders follow the terms in your quote or invoice. If anything arrives damaged, the damage policy above still applies.

How refunds are paid

Refunds go back to the original payment method through Stripe. Once we issue a refund, your bank or card issuer may take 5–10 business days to show it.