Legal

Refund & Returns Policy

Effective September 10, 2026

We want you to be happy with your order. This policy explains how returns and refunds work for purchases from the CTRL+ALT+HAPPINESS store, operated by CTRL+ALT+Press, LLC.

Printed books (paperback, signed editions, packs)

You may return an unused printed book in its original condition within 30 days of delivery for a refund of the item price. To start a return, contact us with your order details. You are responsible for return shipping unless the item arrived damaged or the return is the result of our error.

• Damaged or defective books. If your book arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we'll make it right with a replacement or a full refund, including any shipping you paid. Photos of the damage help us resolve it quickly.
• Signed first editions. Because signed copies are personalized items from a limited print run, they are returnable only if they arrive damaged, defective, or incorrect.

Ebooks and digital items

Because ebooks are delivered digitally and cannot be returned once accessed, ebook purchases are generally non-refundable after delivery. If you were charged in error, never received your download, or the file is defective, contact us and we'll fix it or issue a refund.

Pre-orders and cancellations

You may cancel a pre-order for a full refund any time before it ships (for printed books) or before it is delivered (for ebooks). Once an item has shipped or a digital item has been delivered, the standard policies above apply.

Bulk and educator orders

Staff Room Packs, Classroom Packs, and other bulk or invoiced orders may have specific terms confirmed at the time of purchase. Contact us for returns on bulk orders and we'll work with you.

How refunds are issued

Approved refunds are issued to your original payment method through Stripe. Once processed, it may take several business days for the refund to appear, depending on your bank or card issuer.

How to request a return or refund

Contact us with your order number and the reason for your request, and we'll walk you through the next steps.